In today’s networked society, one poor customer service experience can lead to a viral and very public complaint. Social media, blogs, and online videos provide ample means for customers to share their experience, which makes world-class customer service more important than ever.
Companies with excellent customer service are more likely to enjoy repeat business from their customers. Conversely, companies with poor customer service will lose customers and their associated revenue. Since acquiring new customers is far more expensive that retaining them the efforts that go into maintaining quality customer service pays great dividends.
Today’s sophisticated customers demand and deserve great customer service. The call center or Customer Service Department is often the only contact a customer has with a company. Don’t let them down.
Let’s talk about how Marque Dos can help you provide world-class service to your Spanish-speaking customers.