Choose Agents That Stand Apart From the Competition
Every client faces unique challenges, but as the Latino population continues to grow in number and spending power, U.S. companies are each faced with the shared challenge of effectively marketing to, and serving their Spanish-speaking customers.
Through our unique hub & spoke recruiting, hiring, and training along with C.A.R.E.™, Marque Dos’ exclusive call routing model, we provide our clients with the most flexible, affordable, and compelling Spanish-language call center solution available; and the only 100% dedicated Spanish-language call center on U.S. soil.
Our distributed call center model allows us to be very selective in finding agents for your program. Each is chosen for their native language skills, their customer service skills, and most of all, their specific personality traits that ensure the perfect fit for your customers.
Here are just a few of the many advantages of Marque Dos’ call center model:
C.A.R.E.™: To be truly successful in the U.S. Hispanic market, companies must embrace and cater to the varied cultures, dialects and accents that make up the diverse U.S. Hispanic community. Only C.A.R.E.™ from Marque Dos routes calls to agents based on the culture and accent of the caller – a critical factor when serving the diverse U.S. Hispanic market.
Scalable: In today’s fast-paced business world, companies need a partner who can respond in real-time to the rapidly changing needs of their business. Our distributed call center model was designed from the ground up to provide unmatched flexibility.
Value: Because we don’t incur the staggering overhead faced by traditional brick & mortar call center providers, Marque Dos can offer offshore pricing for onshore services. But real value goes beyond price. Real value is delivered when your call center provider delivers world-class solutions that create loyal customers and repeat business. Every aspect of our business is designed to do just that.
Made in the U.S.A.: As the only dedicated Spanish-language call center on U.S. soil, Marque Dos helps American companies keep jobs in America without breaking the bank.